Nightjar

Legal

Refund & Cancellation Policy

Last updated: 13 July 2026

This policy explains your cancellation rights, your statutory rights if something’s faulty, and the voluntary refunds we offer on top. It’s part of our Terms of Service and is written for consumers in the UK, the EU/EEA, and worldwide.

Nightjar is a digital product: a download and a licence key. Nothing physical ships, so there’s nothing to return. Refunds, where they apply, go back to your original payment method.

1. The 14-day cancellation right, and why it usually doesn’t apply to downloads

When you buy online (at a “distance”), UK law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and equivalent EU law under the Consumer Rights Directive normally give consumers a 14-day right to cancel for any reason.

But there’s a specific rule for downloadable digital content. That 14-day right is lost once the download or supply begins, if you have:

1. given your express prior consent to us starting supply straight away; and
2. acknowledged that you’ll lose the 14-day right once it does.

Because Nightjar unlocks and downloads immediately after purchase, this consent is given at checkout. Purchases are processed by Lemon Squeezy as merchant of record: before any order can complete, their checkout requires you to tick a box agreeing to their Buyer Terms, whose “Digital Content” section states that for digital content made available immediately, “you consent to immediate performance … and you acknowledge that you will lose your right of withdrawal … once the download or applicable transmission of the digital content has begun.”

Once you’ve completed checkout and your download or unlock has started, the automatic 14-day cancellation right no longer applies. If you buy but haven’t yet started the download or unlock, you can still cancel within 14 days for a full refund.

None of this affects your rights if something is faulty. Those are separate, and covered next.

2. Your rights if Nightjar is faulty or not as described

Whatever the cancellation position, the law protects you if what you bought isn’t up to scratch. Under the UK Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for a purpose you told us about, and as described. If it isn’t, you’re entitled to remedies, which generally run in this order:

• Repair or replacement. We’ll fix the problem or provide a working version at no cost to you, within a reasonable time and without significant inconvenience.
• Price reduction or refund. If a repair or replacement isn’t possible, doesn’t fix it, or can’t be done without causing you significant inconvenience, you can ask for some or all of your money back.

If faulty digital content damages your device or other digital content and we didn’t use reasonable care and skill, you may also be entitled to have that put right or to compensation.

If you’re in the EU/EEA, you have equivalent rights under your national law (including the Digital Content Directive). Nothing in this policy affects your statutory rights.

3. Our voluntary refund policy (goodwill)

On top of your legal rights, we want buying Nightjar to feel low-risk. So even where the 14-day right has ended, we’ll offer a refund in these situations, within 14 days of purchase:

• We didn’t deliver. You paid but never received a working licence key, or couldn’t download the app or a map pack you bought, and we can’t get it to you.
• A technical fault stops you using it and we can’t resolve it. Nightjar or a map pack won’t work on a supported Mac, you’ve given us a fair chance to help, and we can’t fix it in a reasonable time.
• Accidental duplicate purchase. You bought the same app licence or the same map pack twice by mistake, and we’ll refund the duplicate.

We look at every request fairly and in good faith, and we may ask for a couple of details (your receipt or order reference, your macOS version, and a short description of the problem) so we can help or refund quickly.

What isn’t usually refundable

Outside your statutory rights and the goodwill situations above, we generally can’t offer a refund for:

• simply changing your mind after you’ve downloaded and used Nightjar (remember, you agreed to immediate supply; see section 1);
• buying the wrong region when the app worked as described (please check coverage before buying; the free/demo version lets you try Nightjar first);
• your Mac not meeting the published system requirements; or
• requests made long after the purchase where there’s no fault.

This list isn’t us contracting out of your legal rights. If you have a statutory right to a refund, you have it regardless of anything here.

4. How refunds are processed, and our Merchant of Record

We sell Nightjar through a Merchant of Record (“MoR”), Lemon Squeezy, who is the seller of record for your purchase and who handles payments and refunds. In practice:

• refunds are issued through Lemon Squeezy and go back to your original payment method, usually up to 10 business days once approved, depending on your bank or card provider;
• Lemon Squeezy operates its own buyer terms alongside this policy. Refunds it handles directly are discretionary and decided case by case, so this policy is deliberately the more generous of the two: the promises above are ours, and when we approve a refund we direct Lemon Squeezy to issue it. If its terms ever give you a broader right than this policy, you get the benefit of it; and
• you can raise a refund request either with us (we’ll coordinate with Lemon Squeezy) or directly with Lemon Squeezy, whichever is easier for you.

If we ever sell to you directly instead of through Lemon Squeezy, we’ll process the refund ourselves to your original payment method on the same basis.

5. Please don’t chargeback before talking to us

If you think you’re owed a refund, email us first. We’ll almost always sort it out faster than a bank dispute. Raising a chargeback with your card provider before contacting us can lock the funds and slow everything down for both of us. (This is a request, not a limit on your rights. You’re always free to use your card provider’s protections.) One thing worth knowing: Lemon Squeezy’s own buyer terms also ask you to contact them before disputing a charge with your bank, and they take chargebacks raised without a genuine reason seriously — so talking to us first really is the fastest and safest route.

6. How to request a refund

1. Email support@nightjarmaps.com (or contact Lemon Squeezy directly), and include:
   • your order or receipt reference;
   • the email address you used to buy; and
   • a short note on what went wrong (and, for a technical fault, your macOS version).
2. We’ll reply within 2 to 3 business days. For a fault, we may suggest a quick fix or a replacement first; if that doesn’t resolve it, we’ll refund.
3. If we approve a refund, Lemon Squeezy issues it to your original payment method. There are no physical returns, so you don’t need to send anything back, and you don’t need to delete anything, though your licence to keep using a refunded product ends.

If you’re unhappy with how we’ve handled a refund, see the complaints and dispute resolution section of our Terms of Service.

7. Contact

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